Privacy Policy
Last updated: 24/05/2026
These Terms and Conditions govern your use of our website and the services provided by Farnham Jetting and Drainage. By using our website, requesting a quote, or engaging our services, you agree to be bound by these terms. Please read them carefully before proceeding.
If you do not agree with any part of these Terms and Conditions, you should not use our website or engage our services.
1. About Us
Farnham Jetting and Drainage is a professional drainage company providing domestic and commercial drainage services across Farnham, Surrey, and the surrounding areas.
Business Name: Farnham Jetting and Drainage
Address: 29 Alma Way, Farnham GU9 0QN
Email: info@farnhamjettinganddrainage.co.uk
Phone: 08006 546213
Website: www.farnhamjettinganddrainage.co.uk
2. Our Services
Farnham Jetting and Drainage provides a range of drainage services, including but not limited to:
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Blocked drain clearance
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High-pressure water jetting
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CCTV drain surveys
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Blocked toilet clearance
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Commercial drainage maintenance
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Emergency call-out services
All services are subject to these Terms and Conditions unless a separate written agreement has been made between us and the client.
3. Quotations and Pricing
Any quotation provided by Farnham Jetting and Drainage is an estimate based on the information available at the time. Quotations are valid for 30 days from the date of issue unless otherwise stated.
Final pricing may vary from the original quotation if additional issues are discovered or additional work is required beyond the original scope. We will notify you of any changes before proceeding with additional work wherever possible.
All prices are quoted inclusive of VAT unless explicitly stated otherwise. For commercial clients, VAT will be added to the final invoice at the prevailing rate.
4. Bookings and Appointments
When you book a service with us, you are entering into a contract for the provision of drainage services. We will confirm your appointment by phone or email.
We will make every reasonable effort to attend appointments at the agreed time. Due to the nature of emergency call-out work, we may occasionally need to adjust appointment times and will notify you as soon as possible.
Please ensure access to the relevant drainage areas is available at the time of the appointment. If we cannot access the site due to reasons within your control, we reserve the right to charge a call-out fee.
5. Payment Terms
Payment is due upon completion of the work unless a separate credit account arrangement has been agreed in writing in advance.
We accept payment by cash, bank transfer, or card. Details of accepted payment methods will be provided on your invoice.
For commercial clients, invoices are payable within 30 days of the invoice date unless otherwise agreed in writing.
We reserve the right to withhold completion of services or refuse further work until any outstanding amounts are settled.
6. Cancellation Policy
If you need to cancel or reschedule an appointment, please notify us as soon as possible.
Cancellations made with less than 24 hours notice may be subject to a cancellation fee to cover our costs.
We reserve the right to cancel or postpone appointments in circumstances beyond our reasonable control, including severe weather, vehicle breakdown, or staff illness.
7. Our Obligations
Farnham Jetting and Drainage agrees to:
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Carry out all services with reasonable skill, care, and diligence
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Use appropriate equipment and materials suited to the work
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Comply with all relevant health and safety legislation
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Keep you informed of any significant issues discovered during the work
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Treat your property with care and respect
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Provide clear and accurate invoices for all work completed
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Respond to enquiries and complaints in a timely manner
8. Your Obligations
As a customer, you agree to:
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Provide accurate information about the drainage issue when booking
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Ensure safe and reasonable access to the relevant areas of the property
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Inform us of any known hazards or risks on the property before we attend
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Not interfere with or attempt remedial work during our visit without our agreement
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Pay invoices promptly in accordance with agreed payment terms
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Notify us as soon as possible if you need to cancel or amend an appointment
9. Liability
We will take all reasonable care when carrying out our services. However, drainage work can sometimes reveal pre-existing problems that were not apparent before work began. We are not liable for damage caused by such pre-existing conditions.
Our liability for any loss or damage arising from the services we provide is limited to the value of the services provided under the relevant contract.
We are not liable for any indirect, consequential, or economic loss, including loss of income, loss of profit, or business interruption, howsoever caused.
Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded.
10. Guarantees and Workmanship
We stand behind the quality of our work. Where a defect arises directly from our workmanship within a reasonable period following completion, we will return to investigate and, where appropriate, rectify the issue at no additional charge.
This guarantee does not cover issues arising from pre-existing conditions, misuse, third-party interference, or factors outside our control.
11. Damage to Property
We will take reasonable precautions to protect your property during our work. In the event of accidental damage as a direct result of our negligence, please notify us promptly and we will investigate and address the issue appropriately.
We are not responsible for damage to hidden pipes, underground infrastructure, or concealed structures unless we were advised of their presence prior to commencing work.
12. Health and Safety
Our team operates in compliance with all applicable health and safety regulations. We ask that customers ensure a safe working environment for our staff. If our engineers believe a site is unsafe, they may decline to commence or continue work until appropriate safety measures are in place.
13. Complaints
We take customer satisfaction seriously. If you are unhappy with any aspect of our service, please contact us as soon as possible.
You can reach us by:
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Phone: 08006 546213
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Post: 29 Alma Way, Farnham GU9 0QN
We aim to acknowledge all complaints within 2 working days and to provide a full response within 10 working days.
14. Third-Party Services and Links
Our website may contain links to third-party websites or refer to third-party services. We are not responsible for the content, availability, or privacy practices of those external sites.
We may engage subcontractors or specialist partners to assist in delivering certain services. Any such third parties are required to maintain appropriate standards of workmanship and professional conduct.
15. Intellectual Property
All content on our website, including text, images, logos, and graphics, is the property of Farnham Jetting and Drainage or its licensors and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, or use any content from our website without our prior written permission, except for personal, non-commercial use.
16. Changes to These Terms and Conditions
We reserve the right to update or amend these Terms and Conditions at any time. Any changes will be posted on this page with an updated date. Your continued use of our website or services after changes are published constitutes your acceptance of the revised terms.
17. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Contact Us
If you have any questions about these Terms and Conditions, please get in touch:
Farnham Jetting and Drainage
29 Alma Way, Farnham GU9 0QN
Email: info@farnhamjettinganddrainage.co.uk
Phone: 08006 546213
Website: www.farnhamjettinganddrainage.co.uk