Privacy Policy

Last updated: 24/05/2026

​

At Farnham Jetting and Drainage, we take your privacy seriously. This Privacy Policy sets out how we collect, use, store, and safeguard your personal information when you visit our website, contact us to request a quote, use our services, or otherwise interact with our business.

​

We handle all personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

​

1. Who We Are

Farnham Jetting and Drainage is a professional drainage company based in Farnham, Surrey, providing a full range of domestic and commercial drainage services including drain unblocking, high-pressure jetting, CCTV drain surveys, and emergency call-outs.

​

Business Name: Farnham Jetting and Drainage

Website: www.farnhamjettinganddrainage.co.uk

Email: info@farnhamjettinganddrainage.co.uk

Phone: 08006 546213

Address: 29 Alma Way, Farnham GU9 0QN

​

For the purposes of UK data protection law, Farnham Jetting and Drainage acts as the data controller in respect of personal information gathered through this website and through our general business activities.

​

2. Personal Information We Collect

Information You Provide to Us

When you get in touch with us, request a quote, or book one of our services, you may provide us with personal information such as:

• Your full name

• Email address

• Phone number

• Home or business address

• Postcode

• Details of the drainage issue or service required

• Information submitted through our online contact or quote forms

• Messages or correspondence sent to us by email or phone

• Any other details you choose to share with us

​

Information We Collect Automatically

When you browse our website, we may automatically collect certain technical information, including:

• Your IP address

• Browser type and version

• Device type and operating system

• Pages you visit on our site

• Date and time of your visit

• The website or source that referred you to us

• Approximate geographical location

• Website usage and behavioural data

• Cookie and tracking data

​

Information from Third Parties

We may also receive information about you from third-party sources, such as:

• Website analytics providers

• Advertising platforms

• Social media platforms

• Payment processing providers

• Publicly available business directories or referral partners

​

3. How We Use Your Information

We may use your personal information for the following purposes:

• To respond to your enquiry or service request

• To provide you with a quotation or arrange a visit from our team

• To carry out and manage the drainage services you have requested

• To communicate with you before, during, and after your service

• To send you service-related updates or notifications

• To process any invoices or payments

• To manage our ongoing relationship with you as a customer

• To maintain accurate internal business records

• To improve our website content and the services we offer

• To send marketing communications where you have given permission or where we are otherwise permitted to do so

• To meet our legal, tax, and accounting obligations

• To protect our business, systems, and legal interests

• To detect and prevent fraud, misuse, or security incidents

​

4. Our Lawful Bases for Processing Your Information

Under UK data protection law, we are required to have a valid lawful basis whenever we use your personal information. Depending on how and why we are using your data, we may rely on one or more of the following:

​

Contract

Where we are providing services to you, or taking steps to do so at your request, we process your information because it is necessary for the performance of a contract or to take pre-contractual steps.

​

Legitimate Interests

We may process your information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights or interests. This includes handling business enquiries, maintaining customer records, marketing our services to existing contacts, improving our operations, and protecting our website and business from harm.

​

Consent

In some circumstances, such as where we use optional cookies or send certain types of marketing emails, we will ask for your consent before processing your data. You are free to withdraw your consent at any time by contacting us or using the unsubscribe option in our emails.

​

Legal Obligation

We may also need to process your personal information in order to comply with a legal or regulatory obligation, including tax requirements, accounting rules, or requests from law enforcement or regulatory bodies.

​

5. Marketing Communications

From time to time, we may contact you with information about our services, offers, or updates where you have opted in to receive such communications, or where we are permitted to contact you under applicable law.

​

You can opt out of marketing emails at any time by clicking the unsubscribe link included in any such email, or by getting in touch with us directly. We will action your request promptly.

​

We will never sell or transfer your personal data to third parties for use in their own marketing activities.

​

6. Cookies and Tracking Technologies

Our website makes use of cookies and similar tracking technologies. These help us ensure the site functions properly, provide a better user experience, understand how visitors are using our site, and support our marketing efforts.

​

The types of cookies we may use include:

• Essential cookies required for the website to operate

• Performance and analytics cookies that help us understand visitor behaviour

• Functionality cookies that remember your preferences

• Advertising or targeting cookies that help us show relevant content

• Cookies from third-party services embedded on our site

Where required by law, we will always ask for your consent before placing any non-essential cookies on your device. You can also manage your cookie preferences at any time through your browser settings.

​

7. Sharing Your Information

We do not sell or rent your personal data. We may, however, share your information with carefully selected third-party providers where necessary for the running of our business. This may include:

• Website hosting and technical infrastructure providers

• Email and communications platforms

• Analytics and performance measurement tools

• Advertising platforms

• Payment and invoicing processors

• Professional advisers such as accountants or legal representatives

• IT and cybersecurity providers

• Subcontractors or tradespeople who assist in delivering our services

• Regulatory, legal, or governmental bodies where we are legally required to do so

We take care to ensure that any third party we share your data with is bound by appropriate confidentiality and data protection obligations.

​

8. International Transfers

Some of the third-party tools and platforms we use may store or process personal data in countries outside the United Kingdom. Where this is the case, we will ensure that appropriate protections are in place to keep your data secure, in line with UK data protection law. These protections may include international data transfer agreements, adequacy decisions, or other approved legal mechanisms.

​

9. How Long We Keep Your Information

We will not retain your personal information for longer than is reasonably necessary. How long we keep your data will depend on the nature of the information and the purpose for which it was collected. As a general guide:

• Enquiry and contact records are typically kept for up to 24 months following your last contact with us

• Customer service records are retained for the duration of our relationship and for up to 6 years afterwards

• Financial and accounting records are kept for a minimum of 6 years as required by law

• Marketing records are maintained until you unsubscribe or ask us to remove them

• Website analytics data is retained in line with the settings of the analytics platform used

In certain circumstances, we may need to retain data for longer, for example where required by law, to defend a legal claim, or to enforce our terms of business.

​

10. How We Protect Your Information

We apply suitable technical and organisational measures to safeguard your personal information from unauthorised access, accidental loss, misuse, alteration, or disclosure.

​

The steps we take may include:

• Password protection and access controls

• Secure cloud-based storage and services

• Restricted access to personal data on a need-to-know basis

• Confidentiality obligations for staff and subcontractors

• Regular security monitoring and data backups

• Use of secure communication channels

Please be aware that no method of transmitting or storing data online is completely risk-free, and we cannot guarantee absolute security.

​

11. Your Data Protection Rights

Under UK data protection law, you have a number of rights in relation to your personal information:

• The right to access the personal data we hold about you

• The right to have inaccurate or incomplete information corrected

• The right to request that we delete your personal data in certain circumstances

• The right to restrict how we use your data in some situations

• The right to object to certain types of processing, including direct marketing

• The right to request that your data be transferred to another organisation (data portability)

• The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details provided at the end of this policy. We may ask you to verify your identity before we can process your request.

​

12. Complaints

If you have a concern about how we have handled your personal information, we would encourage you to contact us in the first instance so that we have the opportunity to put things right.

​

If you remain dissatisfied, you have the right to raise a complaint with the UK's data protection regulator:

​

Information Commissioner's Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113

​

13. Third-Party Websites

Our website may include links to external websites or platforms that are not operated by us. Please note that we have no control over the content or privacy practices of those sites, and we are not responsible for any personal information you submit to them. We recommend reading the privacy policy of any third-party website before providing your details.

​

14. Children's Privacy

Our website and services are intended for adults only. We do not knowingly collect or process personal information from anyone under the age of 13. If you become aware that a child has submitted their personal data to us without appropriate consent, please notify us and we will take prompt steps to delete the information.

​

15. Changes to This Privacy Policy

We keep this Privacy Policy under regular review and may update it from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page, and the date at the top of the policy will be revised accordingly. Continued use of our website following any changes will constitute your acknowledgement of the updated policy.

​

16. Contact Us

If you have any questions or concerns about this Privacy Policy, or about how we collect and use your personal information, please contact us using the details below:

​

Farnham Jetting and Drainage

29 Alma Way, Farnham GU9 0QN

Email: info@farnhamjettinganddrainage.co.uk

Phone: 08006 546213

Website: www.farnhamjettinganddrainage.co.uk